Our refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused (brand new) and in the same condition that you received it. It must also be in the original packaging.

  • Please be sure to save your postal receipt. Ship only with your country's Postal Service.
  • You will be responsible for shipment costs.
  • We highly recommend you insure your parcel and adequately protect it during shipment, and it's original packing. Tufina is not responsible for products lost or damaged during shipment.

Please send the watch unused / unworn back to Tufina with a completed Return Form, original box, and original warranty card to the following address:

Enis Tufina

Ringstr. 18

24647 Wasbek


(No watch will be accepted without the return form. Contact

CAREFUL: In order to receive a full refund or exchange on items returned, the watch has to be returned (i) if you notified us within 14 days from date of purchase; (ii) with completed return form; (iii) in the original packaging; (iv) in new/unused condition. We do not accept watches with any worn signs.

  • If you are unable to comply fully with the return policy, unfortunately you may not be entitled to a full refund or replacement.
  • Price adjustments on previous purchases are not permitted.
  • Returns can only be accepted on purchases from Tufina, LLC. at
  • Some returns can be subject to restocking fees.