We aim to improve accessibility in line with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, where reasonably possible. Accessibility is an ongoing process: as our website, products and services change, we review and prioritize improvements.

We do not treat accessibility as a one-time project. We consider accessibility when updating content, developing theme features and reviewing third-party services used on the website.

• Clear structure: We use headings, lists, labels and page landmarks to help visitors and assistive technologies understand and navigate our pages.
• Text alternatives: We add descriptive alternative text to meaningful product and editorial images, and review multimedia content for captions or text alternatives where applicable.
• Keyboard access: We work to make navigation, product controls, forms and interactive elements usable with a keyboard.
• Readable content: We review contrast, link labels, form labels and other visual elements to support clarity and readability.
• Consistent experience: We aim for consistent navigation, controls and page behaviour throughout the website.
• Ongoing improvement: We review reported issues and make reasonable efforts to address them as part of our continuing work.

We use the WaspVital accessibility scanning tool to help identify common accessibility issues across the website. Automated testing is one part of our accessibility process; it does not replace manual review or feedback from people who use assistive technologies. We review findings and prioritize appropriate improvements as part of our ongoing website maintenance.

Some areas of our website rely on third-party services, such as payment providers, embedded videos, review platforms, chat tools, and other external applications. While we cannot control the accessibility or functionality of these third-party services, we welcome reports of any barriers or difficulties you encounter. We will do our best to address the issue and pass your feedback along to the relevant third-party provider.